Payment Policy

At Tsitos, we strive to provide a secure and convenient shopping experience. This Payment Policy outlines the payment methods we accept and the terms under which payments are processed. By purchasing on our website, https://tsitos.com, you agree to comply with the terms of this policy.

1. Accepted Payment Methods

We accept the following payment methods for all orders placed on Tsitos:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • PayPal

All payments are processed in EUR (Euros).

2. Payment Process

When you place an order on our website, you will be required to enter your payment details at the checkout. Once you confirm your order, we will process your payment through our secure payment gateways. Your order will only be confirmed once your payment has been successfully processed. If there is an issue with the payment (e.g., insufficient funds, declined transaction), we will notify you, and the order will not be completed until payment is successfully processed.

3. Currency

All prices on Tsitos are displayed in EUR (Euros). Your payment will be charged in Euros at the prevailing exchange rate set by your payment provider or credit card issuer. Please note that if you are outside of the Eurozone, your payment provider may charge a foreign transaction fee.

4. Payment Security

We take payment security seriously. Our website uses industry-standard encryption technology (SSL) to ensure that your payment information is protected. We do not store any sensitive payment details such as credit card numbers. All payment data is processed by third-party providers (Visa, Mastercard, PayPal, etc.), which adhere to strict security protocols.

5. Taxes and Duties

The price you pay for your order is inclusive of applicable VAT for customers in Belgium and the Netherlands. If you are ordering from outside these regions, please note that you may be responsible for any customs duties, taxes, or fees imposed by your local government. These charges are not included in the price and are to be paid at the time of delivery, where applicable.

6. Payment Verification

To ensure the security of our customers and prevent fraudulent transactions, we may request additional verification for certain payments. This may include verifying your identity, payment details, or address. If additional information is required, we will contact you by email or phone. Your order may be delayed until verification is complete.

7. Failed Transactions

If a payment fails for any reason, we will notify you immediately. In this case, your order will not be processed until we receive a successful payment. Please double-check your payment details to ensure they are correct and try submitting your order again.

8. Refunds

Refunds are processed according to our Return and Refund Policy. Once we approve a return, refunds will be issued within 5 business days to the original payment method. If there is an issue with the refund or if the payment was processed incorrectly, please contact us at support@tsitos.com for assistance.

9. Payment Terms

By placing an order on Tsitos, you agree to pay the full amount of your order, including shipping fees and applicable taxes. If for any reason the total payment cannot be processed, we reserve the right to cancel the order. Payment must be made at the time of order placement.

10. Payment Disputes

If you believe there is an issue with a payment or transaction, please contact us within 30 days from the date of the payment. We will investigate the issue and work to resolve it promptly.

11. Changes to Payment Policy

Tsitos reserves the right to update this Payment Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page periodically to stay informed of any updates to our payment terms.

12. Contact Information

If you have any questions or concerns regarding our Payment Policy, or if you need assistance with your payment, please contact us:

  • Email: support@tsitos.com
  • Phone: ‪+32 2 675 53 88‬
  • Address: Av. Louis Clesse 17, 1160 Auderghem, Belgium

By using our website and making a purchase, you acknowledge that you have read and agreed to the terms outlined in this Payment Policy.